Login 0 Cart
0
0
Nayab Bazar / Orders & Help

Order Cancellation Policy

Need to change your plans? Find out when an order can be cancelled, what happens to advance payments, and how to request a review before fulfilment progresses.

Request Cancellation Review →Contact Support

Cancellation is time-sensitive

Submitting a request does not automatically cancel an order. Our team must verify its current processing, dispatch and sourcing status.

If urgent, contact support promptly and quote your order number.

What can be cancelled?

Available in Pakistan

In-stock orders

Cancellation may be requested before dispatch from our warehouse. If approved before shipment, any collected product payment is generally refunded in full through the applicable refund process.

Imported on Demand

International sourcing orders

An advance of 15% is typically required to initiate sourcing. Once procurement starts, customer-requested cancellation is generally unavailable. If we cannot source the order, applicable advance refunds are reviewed under the stated terms.

After dispatch

Shipped or delivered orders

After dispatch, ordinary cancellation is no longer available. For a delivered item, please use the separate returns process and its eligibility requirements.

Read returns & refunds →

How cancellation decisions work

  1. Send request

    Share your order number, contact email and reason as early as possible.

  2. Status review

    Support checks order records, dispatch progress, any sourcing commitments and paid amounts.

  3. Decision

    We confirm whether cancellation is possible and whether any charges or refund conditions apply.

  4. Confirmation

    Only after approval is the order status changed and any eligible refund processed.

Important policy details

Advance payments

Imported orders may require 15% advance. Once sourcing is committed, an ordinary change-of-mind request does not automatically entitle the customer to an advance refund. Supplier non-availability is reviewed separately.

Customs & duties

Import taxes and duties may be charged separately. If a customer declines applicable customs charges after sourcing, refunds may not be available under the published import terms, subject to applicable law and case review.

Different items or brands

A mixed order may include locally stocked and imported items with different fulfilment stages. Tell support exactly which item you want to cancel; the team will review whether partial cancellation is feasible.

Request an order cancellation review

Use this form to create a secure support ticket. The request will be reviewed by our team; it will not automatically cancel your order or issue a refund.

Maximum 5 MB. JPG, PNG, GIF, PDF, DOC or DOCX.

For privacy, we will verify order ownership before sharing order-specific details or processing any change. Your submission creates an enquiry, not a confirmed cancellation.
Track Order

Cancellation FAQs

Can I cancel an in-stock order after placing it?

You can request cancellation before dispatch. A request is subject to confirmation by our team; shipping progress can change quickly.

Can I cancel an imported product after paying the 15% advance?

If international sourcing has started, cancellation is generally restricted. Contact support immediately so the actual sourcing stage can be reviewed.

What happens if Nayab Bazar cannot source my product?

We review the failed-sourcing case and any applicable advance refund according to the confirmed payment and order records.

Can I cancel only one item from my order?

You can request a partial cancellation. It depends on fulfilment progress and whether the item has already been sourced or dispatched.

Will submitting this form immediately cancel my order?

No. It creates a support ticket for review; only an authorised team decision changes the order status.

Can I cancel an order already delivered?

Delivered items are covered by the separate Return & Refund Policy rather than the pre-dispatch cancellation process.

Search
  • Loading products...
Top Searched Brands
  • Loading brands...
My Wishlist
View Wishlist